Roles and Responsibilities:
- Drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to existing merchant accounts allocated by the company.
- Actively pitch and promote Marketplace Services, enhancing the merchant’s experience and success on the Petpooja platform.
- Build and maintain solid relationships with restaurant owners by advising them on market trends, operational improvements, and VAS adoption.
- Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous improvement.
- Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.
- Ensure merchants are well-informed on managing day-to-day operational challenges and growing their businesses using Petpooja tools.
- Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpooja’s presence within the merchant network.
- Collaborate with internal teams to streamline sales processes, optimize reporting,



and identify areas for operational efficiency.
- Share market feedback and development inputs with relevant teams to support product and service enhancements.
- Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.
- Represent Petpooja professionally in the field, demonstrating the brand’s values and commitment to customer success.
- Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.

Additional Qualification and Skills:
- Bachelor's degree is preferred .
- Professional experience of 1-3 years in Sales.
- Problem-solving attitude
- Customer-oriented mindset
- Knowledge of customer relationship management (CRM) practices
- Influencing Skills
- Presentability is required
- Fluent in communication

📌 Upselling Relationship Manager (Bengaluru)
🏢 Petpooja
📍 Bengaluru