Key Responsibilities
- Welcome and attend to patients, attendants, visitors, and guests professionally and courteously.
- Handle telephone calls, WhatsApp messages, emails, and other inquiries.
- Provide accurate information regarding services, appointments, timings, procedures, and policies.
- Schedule, reschedule, and cancel patient appointments.
- Coordinate patient registration, admission, discharge, and follow-up processes as applicable.
- Maintain accurate patient/visitor records and update information in the hospital/clinic management system.
- Verify patient demographic, identification, and insurance-related information.
- Coordinate with doctors, nurses, counsellors, billing, administration, and other departments.
- Manage patient flow and minimize waiting time.
- Handle billing, payments, receipts, and basic billing-related queries where required.




- Assist patients and attendants with queries and direct them to the appropriate department.
- Maintain confidentiality of patient information and follow organizational privacy policies.
- Maintain front-desk registers, records, reports, and documentation.
- Handle administrative tasks including filing, data entry, photocopying, scanning, and report preparation.
- Monitor front-office stationery and other required supplies.
- Maintain a clean, organized, and skilled reception area.
- Handle patient/visitor complaints politely and escalate issues to the appropriate senior when required.
- Support the administration team in day-to-day operational activities.
- Perform other front-office and administrative duties assigned by management.

Pay: ₹22,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Front Desk Executive (Delhi)
🏢 Cosmos Institute of Mental Health & Behavioral Sciences
📍 Delhi