Digital Solutions & Development > Digital Solutions > Digital Manufacturing Support Services

You will join the Digital Manufacturing Support Services department and collaborate with one of our Digital Product Teams within the Idea to Market & Order to Delivery domain, specifically covering Digital Manufacturing, Warehousing & CPX in the Digital Business Solutions. In this product area, we standardize and integrate manufacturing execution systems across Vestas factories, enabling real time visibility, continuous improvement & process optimization in line with Vestas standards & operational excellence.

Responsibilities
As part of the Digital Manufacturing Support team, you will be involved in the following activities.

Support Perspective
- Provide L1 (P3/P4) support for Apriso, EAM & QDA applications through ticketing system
- Handle user requests related to Master Data configuration, Performance monitoring, Troubleshooting through ticketing system
- Monitor, triage, and resolve incoming tickets within defined SLAs
- Maintain accurate records of incidents, requests, and resolutions




- Understand the business processes & Vestas way of working
- Ideal candidates will actively contribute to enhancing customer satisfaction across all supported applications
- Work closely with the functional and end-to-end test teams to troubleshoot problems found in integration testing
- Investigate and resolve issues reported by users, identifying the root cause, and implementing solutions to prevent recurrence

Operations Perspective
- Stay updated with technological advancements and industry trends to enhance skills and knowledge relevant to the role.
- Keep abreast of current developments and upgrades in the systems.
- Perform Regression Testing in relation to system maintenance, improvement & release deployment.
- Handle deployment of packages and builds to Test and Production servers.
- With a sense of urgency, monitor critical IT issues to ensure proper priority and leverage these to

📌 Analyst - MES/MOM Application Support & Operations (Chennai)
🏢 Vestas
📍 Chennai