Patient Counselor – Job DescriptionJob Title

Patient Counselor

Department

Patient Care / Operations

Reporting To

Hospital Administrator / Operations Manager

Job Summary

The Patient Counselor is responsible for guiding patients through their treatment journey by providing information, counseling, financial guidance, appointment coordination, and follow-up support. The role focuses on enhancing patient satisfaction, improving treatment conversion, and ensuring a smooth patient experience.

Key ResponsibilitiesPatient Counseling
- Explain diagnosis, treatment plans, procedures, and perks as advised by the doctor.
- Counsel patients and their attendants regarding treatment options and expected outcomes.
- Address patient concerns and resolve queries with empathy and professionalism.

Treatment Conversion
- Educate patients on recommended investigations, surgeries, and treatment procedures.
- Support patients in making informed treatment decisions.
- Track advised cases and follow up to improve treatment conversion rates.

Financial Counseling
- Explain treatment costs,



package details, insurance coverage, and payment options.
- Coordinate with insurance and TPA teams when required.
- Assist patients with documentation related to insurance and reimbursement.

Appointment & Coordination
- Coordinate appointments, investigations, surgeries, and follow-up visits.
- Liaise with doctors, optometrists, nurses, and billing teams to ensure seamless patient care.
- Ensure patients receive timely reminders and instructions.

Follow-Up Management
- Conduct follow-up calls for pending investigations, surgeries, and review appointments.
- Maintain records of patient interactions and follow-up outcomes.
- Monitor conversion and follow-up reports.

Patient Experience
- Ensure a positive patient experience throughout the hospital visit.
- Handle patient grievances and escalate concerns appropriately.
- Collect patient feedback and support service improvement initiatives.

Qual

📌 Patient Counselor (Tambaram)
🏢 Nirmals Eye Hospital
📍 Tambaram