Roles & Responsibilities:
- Ensures Outstanding customer care at all times.
- Maintains a friendly, professional, cheerful and courteous demeanor at all times.
- Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an effective manner while demonstrating a sense of urgency.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.
- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.
- Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.




- Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Adheres to company credit limit policies.
- Allocates rooms to expected arrivals after checking the guests preferences and special requests.

Keys & Skills:
- High School diploma or equivalent preferred.
- Experience in a hotel or a related field preferred.
- A degree or Diploma in Hospitality Management.
- Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

Job Type: Full-time

Pay: ₹10,298.25 - ₹21,000.40 per month

Experience:
- total work in Hotel: 2 years (Preferred)

Work Location: In person

📌 Front Office Supervisor (Bellandur)
🏢 Icon Premier Hotel
📍 Bellandur