JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
Handle Servimax Efficiently and Effectively.
Forwarding on reactive calls to shift engineers.
Issue job cards.
Inputting weekly timesheets from Engineers
Answering queries from the tenants
Liaising frequently with tenants
Generating Performance reports to present to Property Property on Monthly basis
Maintaining the ongoing works schedule
Filing of paperwork
Taking/Producing Minutes of Weekly and Monthly Meetings




On-site end user support for approximately 50 individuals
Daily operations of the “Help Desk” function including delivery, problem escalation/resolution.
Notify the CSO / Fire officer / Customer Care manager & DGM Facilities on site at the time of all Emergency Calls
Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required
Communicates effectively with superiors, peers and subordinates.
Bachelors Degree or graduate/diploma in CS, MIS, IT, or related field preferred
At least 1 Year experience in customer relationship management
Basic understanding PC hardware and connectivity components
Strong knowledge of Windows 2000 / XP
Must posses Basic Engineering Knowledge
Basic understanding of WEB technologies and components
Location:
In office –Gurugram, HR
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if y

📌 Customer Relationship Executive (Gurugram)
🏢 JLL
📍 Gurugram