What you can expect
As a technical leader, you bring both a technical and operational engineering mindset to lead and transform the team. You will drive a programmatic approach while maintaining a solutions-based focus to address evolving business needs. Reporting to the Head of Infrastructure & Client Experience, you will manage a team of Infrastructure Engineers across four key functions in this role. You will partner closely with product teams to support the future of AI.
About the Team
We are Zoom's "customer zero" for internal cloud, platform, and IAM infrastructure. We use an SRE mindset, automation, and self-service tooling to optimize performance and security. We do this so every Zoomie can do their best work.
Responsibilities
Managing the strategic design, engineering, and operations of enterprise-wide IAM infrastructure. Serve as the primary technical authority for all IAM initiatives across the organization. Cover identity lifecycle management, RBAC, ABAC, PAM, and zero-trust frameworks. Manage IDP solutions (Okta, Cloudflare, Entra ID, Google Cloud Identity) with SSO.



Maintain directory services and authentication (LDAP, Active Directory, Radius, MFA, certificate management, federation). Lead enterprise application integration across Zoom, Sales, HRMS, and SaaS platforms, with automated provisioning, de-provisioning, and access governance. Operate IGA platforms driving access certifications, segregation of duties (SoD), role mining, and User Access Reviews (UAR). Remediate IAM technical debt and consolidate legacy systems. Ensure compliance with SOC 2, ISO 27001, and GDPR through continuous monitoring, access reviews, and audit trails, in partnership with Security, Compliance, and Audit teams.
Managing a team which manages EKS and Infrastructure as Code (IaC) platforms, leveraging ArgoCD for GitOps deployments, Atlantis for Terraform automation, Nginx for ingress control, certificate management, and AWS/Proxmox infrastructure.
Driving AI and automation i

📌 Infrastructure Engineering Manager (Bengaluru)
🏢 Zoom
📍 Bengaluru