Location: Bangalore (Travel to customer locations)
Experience: 1 - 3 years
Eligibility: Diploma/ITI or Bachelor’s degree in Electrical, or Electronics
Job Summary:
To travel to customer locations for machine installations, service support, and complaint resolution. The role is responsible not only for technical problem-solving but also for maintaining solid customer relationships and representing the company's image professionally. Must have own Two-wheeler with a valid licence. Travelling allowance will provide by company.
Key Responsibilities:
Customer Support & Communication:
- Assist customers in operating machines and using company services.
- Communicate professionally via phone, email, or in person.
- Provide technical advice and ensure customers understand maintenance procedures.
- Encourage customers to opt for Annual Maintenance Contracts (AMC).
Problem Resolution:
- Diagnose issues thoroughly to identify root causes and prevent recurrence.
- Aim to resolve service tickets within 24 hours.
- Solve issues remotely or over the phone when possible.
Product Knowledge:
- Maintain complete knowledge of all machines, accessories, spares, software, and services offered.
- Support sales team with product demonstrations and automation-related applications.
Documentation & Reporting:
- Keep daily records of service visits and customer interactions—either in physical format or ERP (when available).
- Share visit updates and technical insights with the service manager and relevant sales staff.
- Report competitive intelligence, technical feedback, or operational issues noticed at the customer site.
Customer Conduct:
- Remain calm and professional, even in difficult customer situations.
- Avoid confrontations, abusive language, or unethical behavior.
- Report any customer abuse or disputes to the service manager.
Integrity & Ethics:
- Do not engage in manipulative practices, such as tampering machines for spa