Role Overview

At this level, the role focuses on delivering excellent customer service and supporting key People Services functions. Responsibilities include resolving employee and manager queries, supporting Helpdesk operations, processing payroll and pension activities, managing HR administration and onboarding through Workday, assisting with learning initiatives, and supporting recruitment activities including sourcing, screening, interviewing, and onboarding candidates. The role also contributes to continuous improvement and effective service delivery across all processes.

Required Qualifications
- Graduate in any discipline (HR, Business Administration, Commerce, or related field preferred).
- 0 to 3 years of experience in HR Operations, Payroll, Recruitment, Shared Services, or a customer service environment.
- Good communication and stakeholder management skills.
- Proficiency in MS Office applications; experience with Workday or other HR systems is an advantage.
- Strong attention to detail, organizational skills, and a customer-focused approach.

📌 HRSS Global Onboarding (Mumbai)
🏢 Capita
📍 Mumbai