Department: Administration / Front Office
Industry: Real Estate / Property Development
Reporting To: Admin Manager / Management
Employment Type: Full-Time
Location:Gurgaon

Job Summary

The Front Desk Executive will be responsible for managing the reception area, welcoming clients and visitors, handling calls and enquiries, coordinating with internal departments, and providing professional front-office support. The candidate should maintain a polished and welcoming setting while ensuring smooth communication between clients, sales teams, management, and other departments.

Key Responsibilities:-

1. Reception & Visitor Management
- Welcome and greet clients, customers, visitors, and business associates professionally.
- Manage the reception area and ensure it remains clean, organized, and presentable.
- Maintain visitor records and issue visitor passes wherever required.
- Coordinate visitor appointments with the concerned team members.
- Guide clients and visitors to the appropriate department or meeting area.

2. Client & Customer Handling




- Handle walk-in enquiries related to properties, projects, site visits, and general company information.
- Coordinate with the Sales/CRM team for property-related enquiries.
- Register and maintain details of prospective customers and visitors.
- Coordinate site visits and appointments with the sales team.
- Provide basic information about ongoing projects, locations, amenities, and available services as authorized by the company.

3. Telephone & Communication
- Handle incoming and outgoing calls professionally.
- Transfer calls to the appropriate department or employee.
- Take accurate messages and ensure timely communication.
- Respond to basic customer queries and redirect technical or sales-related queries to the concerned team.
- Manage official emails and front-desk correspondence.

4. Administrative Support
- Maintain reception-related registers, records, and documents.
- Handle incoming and outgoing courier, parcels

📌 Front Desk Executive (Gurugram)
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