22 Aug
|
Info Edge
|
Noida
Roles and Responsibilities :
- Handle customer inquiries and resolve issues via phone calls, emails, or chats in a timely and professional manner.
- Process transactions, answer questions, and provide product information to customers while maintaining accuracy and efficiency.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
- Collaborate with team members to achieve shared goals and objectives.
Job Requirements :
- 0-5 years of experience in an international BPO workplace or similar industry.
- Strong communication skills with the ability to articulate complex ideas clearly over the phone.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
📌 Voice Process Executive (Noida)
🏢 Info Edge
📍 Noida