Role & responsibilities
- Provide remote desktop support, troubleshooting hardware/software/network issues.
- Install, configure, and maintain network equipment & Windows-based systems.
- Manage Active Directory, DNS, DHCP, VPN, and Microsoft 365.
- Support and monitor AWS Cloud services related to desktop support.
- Assist in disaster recovery, security improvements, and system upgrades.
- Document technical issues and resolutions for future reference.