Candidates should be proficient in:
- English + Bengali, OR
- English + Malayalam
Key Responsibilities
- Handle inbound and outbound calls and customer emails professionally.
- Assist patients with appointment bookings and related queries.
- Provide accurate information and resolve customer/patient concerns effectively.
- Maintain high standards of customer service and communication quality.
- Achieve assigned quality and productivity metrics.
- Ensure proper documentation and timely follow-up on customer requests.
Work Schedule
- 5 working days per week
- 2 rotational week-offs
- Shifts may be rotational as per business requirements.
Eligibility
- Freshers are eligible to apply.
- Experienced candidates are also welcome.
- Immediate joiners preferred.
- Positive communication skills in English along with Bengali or Malayalam are mandatory.
📌 Customer Support- Multilingual Process (Bengaluru)
🏢 eTeam
📍 Bengaluru
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