Roles and Responsibilities :
- Manage major incidents from detection to resolution, ensuring minimal impact on business operations.
- Coordinate with cross-functional teams to identify root causes and implement corrective actions.
- Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams.
- Analyze incident data to identify trends and areas for improvement in the incident management process.
Job Requirements :
- 9-10 years of experience in IT services & consulting industry.
- Solid knowledge of ITSM (Information Technology Service Management) principles and practices.
- Experience in managing complex technical issues using tools like MIM (Major Incident Management).
- Proven track record of successfully resolving high-severity incidents within SLA targets.
📌 Major Incident Manager (Hyderabad)
🏢 Globtier Infotech
📍 Hyderabad
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