Position: Freelance Trainer Hospitality & Frontline Service Excellence
Engagement Type: Freelance / Training Assignment
Training Audience: Housekeeping, Patient Care Attendants (PCA) & F&B; Stewards
Location: Hospital / Healthcare Facility
Reporting To: HR / Learning & Development
Engagement Duration: As per training calendar / requirement

Role Purpose

To design and deliver practical, engaging and hospitality-oriented training programs for frontline employees working in Housekeeping, Patient Care Attendant (PCA) and Food & Beverage (F&B;) Steward functions.

The trainer will bring robust hospitality industry experience and translate hospitality service standards into a healthcare environment, with emphasis on service excellence, patient-centric behaviour, grooming, communication, courtesy, discipline, teamwork and professional conduct.

Key Training Areas
- Hospitality and service excellence in a healthcare environment
- Patient-centric and guest-centric service behaviour
- Professional grooming, personal hygiene and appearance
- Verbal and non-verbal communication
- Courtesy,



empathy and respectful interaction
- Body language and professional etiquette
- Handling patients, attendants, visitors and internal customers
- Service recovery and handling difficult situations
- Telephone and face-to-face etiquette
- Workplace discipline and professional conduct
- Teamwork and coordination across departments
- Time management and responsiveness
- Basic hospitality standards and service protocols
- Managing complaints and escalations appropriately
- Maintaining privacy, dignity and confidentiality while interacting with patients
- Creating a positive patient and attendant experience

Role & Responsibilities

Training Design & Planning
- Understand the specific requirements of Housekeeping, PCA and F&B; frontline teams.
- Develop practical, role-specific training modules based on hospitality best practices.
- Customize training content to suit the healthcare environment.
- Pre

📌 Freelance Trainer (Mumbai)
🏢 Sir Hn Reliance Foundation Hospital
📍 Mumbai