Job Description – Telecaller cum Front Desk Executive

Position: Telecaller cum Front Desk Executive
Department: Telle calling/ Front Desk
Location: Indira Nagar, 1st Stage, Bengaluru
Employment Type: Full-Time
Experience: 6 months –3 Years
Industry: Real Estate Preferred

About the Role

We are looking for a confident, well-presented and communication-oriented Telecaller cum Front Desk Executive to manage our front office operations and handle customer/lead calls.

The candidate will be responsible for calling leads from the data provided, understanding their property requirements, following up with prospects, fixing appointments/site visits, and ensuring smooth front-desk operations.

Key ResponsibilitiesTelecalling & Lead Management
- Make outbound calls to leads/data provided by the company.
- Understand the customer's property requirements, budget, preferred location and configuration.
- Provide basic information about available properties/projects.
- Identify genuine and interested prospects from the given database.
- Schedule site visits,



office meetings and sales appointments.
- Follow up with interested leads at regular intervals.
- Maintain proper records of calls, follow-ups and appointment status.
- Update lead details in CRM/Excel or the company's lead management system.
- Coordinate with the Sales Team and hand over qualified leads.
- Ensure scheduled appointments are properly followed up until completion.
- Maintain a skilled and customer-friendly approach during every interaction.

Front Desk & Office Administration
- Manage the reception/front desk and greet visitors professionally.
- Attend and respond to incoming calls and direct them to the appropriate team members.
- Welcome clients and visitors and assist them with basic information.
- Maintain visitor and appointment records.
- Coordinate meetings and appointments for the sales/management team.
- Ensure the reception area and front office are neat and presentable.
- Handle basic office co

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