Experience Required: Above 5 Years in Luxury Travel or a Related Industry Location: Mumbai Goregaon
Employment Type: Full-Time
Key Responsibilities:
Sales
1.
Client Acquisition and Relationship Management
Build and maintain strong relationships with high-net-worth individuals (HNWIs), corporate clients, and travel agents.
Proactively engage with clients to understand their travel needs and present tailored solutions.
Achieve sales targets by converting leads into confirmed bookings.
2.
Itinerary Customization
Design bespoke travel itineraries based on client preferences, ensuring attention to detail and alignment with brand standards.
Recommend unique destinations, experiences, and luxury accommodations to exceed client expectations.
3.
Market Intelligence
Monitor industry trends, competitor offerings, and client feedback to refine sales strategies.
Identify recent market opportunities and develop strategies to penetrate them.
Operations
4.
Booking Management
Coordinate with internal teams, suppliers, and vendors to ensure seamless travel arrangements, including flights, accommodations, transportation, and exclusive experiences.
Manage end-to-end booking processes while maintaining accuracy and efficiency.
5.
Client Support
Serve as the primary point of contact for clients, providing prompt assistance for any travel-related inquiries or issues during their trip.
Ensure the delivery of exceptional service at every touchpoint to maintain brand loyalty.
6.
Vendor Relations
Cultivate relationships with luxury service providers to secure the best rates and exclusive privileges for clients.
Negotiate contracts and oversee service quality to uphold company standards.
7.
Budget Management
Ensure all itineraries and travel plans are cost-effective while maintaining luxury standards.
Monitor expenses and ensure profitability on bookings.