Position: Quality Analyst

Exp: 3+years in quality check

Location: Okhla Phase-1

Job Description:

1. Monitor and evaluate customer support calls based on communication, tone, professionalism, accuracy, and adherence to defined quality standards.

2. Provide constructive feedback to support executives on their call performance and guide them on effective customer communication and handling techniques.

3. Conduct regular training and refresher sessions on call etiquette, communication skills, customer handling, and problem resolution.

4. Identify areas of improvement in customer interactions and recommend corrective actions to enhance service quality and overall customer experience.

Skill Required

1. Valuable understanding of call etiquette and customer service standards.

2. Strong analytical and problem-solving skills.

3. Strong customer handling and interpersonal skills.

4. Strong attention to detail and a customer-focused approach.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:
- Food provided
- Health insurance

Application Question(s):
- How soon you can join?

Education:
- Bachelor's (Preferred)

Work Location: In person

📌 Quality Analyst (Okhla)
🏢 Entab Infotech
📍 Okhla