About the Role:
- As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering banks products, providing service to existing and Recent To bank customers in the branch and adding new customers through referral generation activities and customer visits.
- They will be required to use their communication skills to add new customers and Cross Sell of Bank products.
- As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer.
- BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure.
- BROs may also be posted as teller as per organizations requirements for processing cash transactions of customers.
- BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible

Key Skills:

1.



Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers
2. Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements
3. Sales and negotiation- Ability to sell financial products and services
4. Attention to detail High level of accuracy in handling cash transactions and financial documents

Key Responsibilities:
- Offering solutions and Cross selling Banks retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.)
- Achieve Business budgets as assigned by the organization on a monthly basis consistently.
- Generating referrals and leads of new customers for sale of bank’s products.
- Promoting bank’s products by taking part in marketing activities and customer visits outside the branch.
- Contact existing customers for brin

📌 Branch Relationship Officer (Chennai)
🏢 Axis Bank
📍 Chennai