Key Responsibilities
- Deliver support for Microsoft 365 (Office 365) suite including troubleshooting and user assistance
- Provide technical support for:
- Exchange Online (mailboxes, mail flow, login issues)
- Microsoft Teams (meetings, calls, collaboration issues)
- SharePoint Online (permissions, access, document handling)
- Office Applications (Outlook, Excel, Word, PowerPoint)
- Support Azure Identity Services (Microsoft Entra ID):
- User account management
- Password resets, MFA, and access issues
- Group and role assignments
- Provide technical support and IT infrastructure management to ensure system stability and performance
- Monitor and maintain IT infrastructure components, system health, and service availability
- Diagnose and resolve technical incidents and service requests within SLA timelines
- Handle user queries via ticketing systems, email, and calls
- Collaborate with internal teams for issue resolution and escalations
- Maintain accurate documentation of issues, configurations, and solutions




- Support system updates, patches, and maintenance activities

Required Skills & Qualifications
- Minimum 3 years of experience in IT Support / Digital Services / Application Support
- Strong hands-on experience with:
- Microsoft 365 (Office 365) Suite
- Tenant administration
- Exchange Online / Outlook app
- Security and compliance (M365)
- Microsoft Teams Support
- SharePoint Online Support
- Office Apps troubleshooting
- Azure Identity Services (Entra ID)
- Knowledge about AAD
- Experience in Technical Support & IT Infrastructure Management
- Leverage day-to-day work with AI tools like Copilot
- Experience with ticketing tools (Microsoft Dynamics 365, etc.)
- Basic understanding of networking concepts
- Solid troubleshooting and incident handling skills
- Excellent communication and customer support skills

📌 Microsoft 365 Engineer (Hyderabad)
🏢 Hevinsoft
📍 Hyderabad