Customer Service Executive – Job DescriptionCompany
IMTS Institute
Location
Noida, Uttar Pradesh
Job Type
Full-time
Experience
6 Months – 1 Year
Job Summary
IMTS Institute is looking for a Customer Service Executive to join our team. The ideal candidate should have excellent communication skills, strong problem-solving abilities, a customer-focused approach, and the ability to work in a target-driven environment.
The candidate will be responsible for handling customer queries, resolving complaints, responding to emails, collecting customer feedback, generating references, and maintaining a positive customer experience.
Key Responsibilities & Daily Targets
- Handle approximately 100 customer calls per day and ensure professional communication.
- Resolve approximately 10 customer complaints per day with timely and effective solutions.
- Respond to approximately 30 customer emails per day with clear and professional email drafting.
- Collect at least 3 customer reviews per day to understand and improve customer experience.
- Generate at least 3 customer references per day through positive customer interactions.
- Understand customer concerns and provide appropriate solutions.
- Follow up with customers to ensure timely resolution of pending issues.
- Coordinate with internal teams to resolve customer-related concerns.
- Maintain accurate customer records, follow-ups, and reports using MS Excel.
- Document customer interactions and complaint resolutions properly.
- Achieve individual and team daily/monthly targets.
- Maintain a professional, polite, and customer-centric approach in every interaction.
Required Skills
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Good knowledge of MS Excel
- Excellent email drafting skills
- Customer-centric and empathetic approach
- Solid follow-up and coordination skills
- Ability to handle a high volume of calls and emails
- Comfortable working in a target-base
📌 Customer Service Executive (Noida)
🏢 IMTS
📍 Noida