Job Description – Head of Operations

Department: Operations
Industry: Hospitality / Restaurants
Position: Head of Operations
Experience Required: 7+ Years
Employment Type: Full-Time
Location: Mumbai
Reporting To: Senior Management / Management Team

About the Role

We are looking for an experienced and dynamic Head of Operations to oversee the day-to-day operations and overall performance of our restaurant outlets.

The ideal candidate must have 7+ years of experience exclusively within the hospitality/restaurant industry and should have a strong understanding of restaurant operations, guest experience, team management, cost control, revenue generation, service standards, and multi-outlet management.

The candidate will be responsible for ensuring operational excellence across all outlets while maintaining the company's standards for food quality, service, guest satisfaction, employee performance, and profitability.

Key Responsibilities1. Restaurant Operations
- Oversee the day-to-day operations of all restaurant outlets.
- Ensure smooth functioning of Front of House (FOH),



Back of House (BOH), bar, service, and support operations.
- Establish and maintain operational SOPs and ensure strict compliance across all outlets.
- Conduct regular outlet visits and operational audits.
- Identify operational gaps and implement corrective measures.
- Ensure every outlet consistently maintains the company's service and hospitality standards.
- Monitor opening and closing procedures and ensure proper shift handovers.

2. Team Management & Leadership
- Lead and manage Restaurant Managers, Assistant Managers, Captains, Chefs, and other operational teams.
- Set transparent performance expectations and monitor employee productivity.
- Work closely with HR on recruitment, manpower planning, training, performance management, disciplinary matters, and employee retention.
- Identify training requirements and ensure regular training programs are conducted.
- Develop a strong leadership pipel

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