JOB SUMMARY:

Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Working as part of the Mobility Processing, the role demands that he/she will be required to collect complete documentation from assignees and handle any Mobility queries.

KEY RESPONSIBILITIES
- Provide prompt and skilled responses to customer queries related to mobility services via calls, emails, and other communication channels.
- Assist customers in navigating mobility processes, including visa applications, work permits, relocation services, and travel arrangements.
- Respond with complete solution to queries on visas within SLA.
- Update Trackers and internal Immigration Tools.
- Paying special attention to Leadership cases and owning the cases till closure.
- Organizing sessions for travelers regarding process to be followed while travelling.
- Continuously improve systems knowledge, and communications skills
- Stay updated on industry trends, policies,



and regulations related to mobility services to provide accurate and up-to-date information to customers.
- Collaborate with team members and management to continuously improve customer service delivery and enhance the overall customer experience.
- Required to move into other teams such as operations when there is a requirement.
- Correspondence – Able to draft mails using proper business communication language, non-aggressive and customer friendly communication.
- Actively handling customers queries. Arranging their documents and process further for Visa services
- Process visa request – collecting complete documents for processing invite letter / support letters and visa applications.

BASIC QUALIFICATIONS

Education: A University degree.

Work Experience: Should have around 2 to 4 years of relevant experience in visas & immigration compliance field. Strong oral and written communications skills – this role requires a c

📌 Corporate Mobility Associate (Bengaluru)
🏢 Accenture
📍 Bengaluru