- Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)
To manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters. livery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations.
The Small ticket segment comprises primarily Digitally sourced accounts with ticket sizes ranging 10k – 5 lacs. This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective zone.
The incumbent will be accountable for field collections for the customers in the region. For this segment, the collections model would primarily be an Agency Model for flows. The incumbent needs to have a solid understanding of small ticket business and challenges on the debt-management process.
- Key Result Areas:
Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)- Maximum 10 KRAs can be updated
Key Result Areas (
Max 1325 Characters)
Supporting Actions (Max 1325 Characters)
ECL Management & Costs
- Monitor and Control delinquency and minimize ECL for portfolio
- Drive higher resolution rates resulting in reduced ECL
- Review, maintain control and Optimize the cost incurred towards collections of dues.
- Daily monitoring and regular reviews of delinquent portfolio
Portfolio review and monitoring
- Monitor location level and sub-product level portfolios – location level and at various product level within the Digital Portfolio.
- Work with non-performing defaulting borrowers to create optimum recovery solutions
- Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by co