Key Responsibilities
- Administer and support Microsoft 365 services including:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- OneDrive for Business
- Microsoft Entra ID (Azure AD)
- Manage Microsoft Intune (Endpoint Manager).
- Configure Windows Autopilot and device provisioning.
- Manage device enrollment for Windows, macOS, iOS, and Android.
- Create and maintain:
- Configuration Profiles
- Compliance Policies
- Endpoint Security Policies
- Conditional Access Policies
- Deploy and manage applications through Intune.
- Troubleshoot device enrollment, sync, compliance, and application deployment issues.
- Manage user accounts, groups, licenses, and RBAC permissions.
- Support MFA, SSO, Azure AD Join, and Hybrid Azure AD Join.
- Administer Microsoft Defender for Endpoint integration.
- Perform incident management, root cause analysis, and problem management.
- Monitor Microsoft 365 service health and resolve escalated L2 issues.
- Create technical documentation, SOPs, and knowledge base articles.
- Coordinate with L3 teams and Microsoft support for complex issues.

📌 Administrator (Delhi)
🏢 Hitachi Systems
📍 Delhi