Travel Consultant – Emergency Support

Location:
Navi Mumbai

Industry:
BPO / Travel

Employment Type:
Full-Time

Work Mode:
Work From Office

Experience:
2–8 Years

Qualification:
Graduate

Salary:
₹6–7 LPA

Notice Period:
Immediate to 30 Days

Position Overview

We are looking for an experienced
Travel Consultant – After-Hours/Emergency Support
to provide travel assistance and customer support during non-standard business hours.

The role will handle travel bookings, ticketing, reissues, exchanges, schedule changes, and emergency travel situations for Business, Leisure, Retail, and Tours clients.

Key Responsibilities
- Act as the first point of contact for clients during after-hours and emergency situations.
- Handle travel-related queries, disruptions, cancellations, and schedule changes.
- Manage bookings, ticketing, reissues, exchanges, and fare-related transactions.
- Use
Sabre, Amadeus, and internal travel systems
for travel transactions.
- Interpret fare rules, airline policies, and applicable travel regulations.
- Handle
Irregular Operations (IROPs)




and schedule change management.
- Manage air, hotel, car, and package bookings according to client-specific policies.
- Maintain accurate call notes, customer records, and follow-up documentation.
- Manage queues, prepare quotations, and provide administrative support.
- Coordinate with DMCs, suppliers, airlines, and internal stakeholders.
- Meet defined SLA, productivity, quality, and service standards.
- Stay updated with airline regulations, travel industry developments, and company procedures.

Required Experience & Skills
- Minimum
2 years of relevant experience
in corporate or leisure travel.
- Experience in an after-hours, emergency support, or travel call-center setting preferred.
- Strong proficiency in
Sabre and Amadeus GDS
.
- Good knowledge of ticketing, reissues, exchanges, fare construction, and BSP processes.
- Experience handling
IROPs and airline schedule changes
.
- Knowledge of corporate

📌 Travel Consultant (Navi Mumbai)
🏢 Bloom Hire
📍 Navi Mumbai