As part of the Global Merchant & Network Services (GMNS) organization, the GMNS Product team is at the center of American Express’ global acquiring strategy. The American Express Network enables over $1.7T in annual spend across more than 170 markets, and we are driving a multi-year transformation to modernize our acquiring capabilities and deliver innovative products and services for merchants and partners globally.

Within this transformation, Payment Designation and global acquiring models are a strategic priority, enabling partnerships with leading platforms such as Stripe and Adyen while preserving the unique value of the American Express network.

This is a dedicated Product Operations role supporting the strategic transition of Issues, Operational Risk Events (OREs), and audit management across Payment Designation and global acquiring. Working closely with and often reporting to a Manager, Product Operations, the Associate helps strengthen governance and accountability for operational risk activities, allowing product teams to remain focused on delivery and client enablement.



This role is ideal for an early-career, detail-oriented individual who is highly motivated, organized, and eager to learn in a dynamic environment.

Qualifications
- 1–3 years of experience in operations, risk, governance, payments, or related roles; internship experience considered
- Exposure to governance concepts or operational risk frameworks (OREs, Issues, RCSA) a plus; willingness to learn tools such as Archer
- Strong organizational skills and attention to detail in documentation and data entry
- Solid problem-solving skills with the ability to follow structured processes
- High ownership mindset with a proactive, execution-focused approach
- Comfortable working in cross-functional, fast-paced environments
- Transparent written and verbal communication skills
- Proficiency in Excel and PowerPoint; working knowledge of AI tools and workflows to improve productivity is a plus

At American

📌 Associate - Digital Product Operations (Gurugram)
🏢 American Express
📍 Gurugram