Job Summary
Role Purpose
Ensure the safe, reliable and compliant operation of data pipelines and AI/ML solutions across the bank by:
- Proactively monitoring data quality, data flows and AI/ML model performance in production.
- Detecting and escalating issues early (e.g., data breaks, model drift, bias, performance degradation).
- Coordinating remediation with Technology, Data, and Business/Risk owners.
- Supporting adherence to model risk, data governance and regulatory requirements for AI.

The role acts as the “control tower” for live data & AI operations, helping to maintain trust, stability and compliance in all AI‑enabled processes

Key Responsibilities
Strategy
- Data & Model Monitoring Operations
- Operate and enhance monitoring frameworks for production data pipelines and AI/ML models.
- Track key indicators such as:
- Data availability, timeliness, completeness, consistency and accuracy
- Model performance (e.g., accuracy, AUC, precision/recall, stability, error rates)
- Model and data drift, out‑of‑distribution behaviour, and bias indicators.




- Review monitoring dashboards and alerts; triage and prioritise issues based on risk and impact.

Business
- Identify opportunities to enhance monitoring coverage, automation and alert quality (reducing false positives/negatives).
- Partner with Engineering and AI CoE teams to improve observability tooling (e.g., logging, metrics, tracing, model monitoring platforms).
- Contribute to the design and testing of current monitoring controls for emerging AI use cases (e.g., generative AI, NLP, real‑time scoring).

Processes
- Runbook & Process Management
- Develop and maintain standard operating procedures (SOPs), runbooks and playbooks for data & AI monitoring and incident response.
- Document common failure modes, known issues and standard resolutions.
- Continuously refine processes to improve speed, quality and consistency of responses.

People & Talent
- Lead through example and demonstrate the bank’s culture and values

📌 Specialist, Data (Chennai)
🏢 Standard Chartered India
📍 Chennai