Job Title:

Advisor II, Transaction Processing

Job Description

The Advisor II, Transaction Processing position performs off-line tasks in direct support of production associates. This position does not interface with customers directly.
Essential Functions/Core Responsibilities
- Utilize standard procedures when dealing with problems or performing research; may need to use judgment to select from a variety of pre-determined options to resolve problems or perform research
- Perform tasks that are not always clearly defined yet are part of a regular workflow
- Communicate effectively with individuals/teams in the program to ensure high quality and timely resolution
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Prepare complete and accurate work including appropriately notating accounts as required
- Maintain basic knowledge of client products and/or services
- Operate computer to key and/or verify information
- Job requirements may vary by country and will not contravene any local laws
Candidate Profile
- High school diploma




- Courteous with robust customer service orientation
- Basic computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with proficient attention to detail
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Able to rotate shifts, as needed
Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE P

📌 Advisor II, Transaction Processing (Gurugram)
🏢 Concentrix
📍 Gurugram