Customer Support Executive Job Description

Job Title: Customer Support Executive
Department: Customer Service / Operations
Experience: Fresher / 0–2 years
Location: [Gurgaon Sector 18 ,PH - 4 plot no - 247- Startek ]
Employment Type: Full-Time

Job Summary

We are looking for a Customer Support Executive to handle customer queries, provide accurate information, resolve issues, and ensure a positive customer experience through effective communication and timely support.

Key Responsibilities
- Handle customer queries through calls, chat, or email.
- Resolve customer complaints and service-related issues.
- Provide accurate information about products and services.
- Maintain skilled and courteous communication.
- Record customer interactions in the CRM/system.




- Follow company policies and standard operating procedures.
- Escalate complex issues to the concerned team.
- Achieve assigned quality and productivity targets.
- Ensure customer satisfaction and timely resolution.
- Maintain accurate records of customer interactions.

Requirements
- Good verbal and written communication skills.
- Customer-focused and problem-solving attitude.
- Basic computer knowledge.
- Ability to work in a team environment.
- Willingness to work in rotational shifts, if required.
- Freshers are welcome to apply.

📌 Customer Care Executive (Delhi)
🏢 STARTEK Aegis Customer Support Services
📍 Delhi