Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Handle incoming customer calls and enquiries professionally.
- Explain products, services, offers, and company information clearly.
- Identify customer requirements and generate qualified leads.
- Follow up with leads and prospective customers regularly.
- Schedule appointments for Sales Advisors or Sales Managers.
- Maintain accurate records of calls, enquiries, follow-ups, and customer information.
- Update customer details and call status in CRM or company systems.
- Handle customer questions and provide appropriate information.
- Forward qualified leads to the relevant sales team.
- Follow up on quotations, appointments, and pending enquiries.
- Achieve daily, weekly, and monthly calling and lead-generation targets.
- Maintain professional communication and good customer relationships.
- Collect customer feedback and report important issues to management.
- Coordinate with the sales team to improve lead conversion.
Required Qualifications
- Higher Secondary, Diploma, or Degree preferred.
- Previous telecalling, telesales, customer service, or sales experience is an advantage.
- Valuable communication and telephone etiquette.
- Basic computer knowledge.
- Ability to communicate clearly and confidently.
- Target-oriented and comfortable making a high volume of calls.
Pay: ₹10,000.00 - ₹13,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Provident Fund