Job Summary:

The Operations Executive Software Sales Operations will be responsible for supporting the end-to-

end sales operations process, ensuring smooth execution of software licensing, quotations, order

processing, renewals, customer onboarding, and coordination with internal teams and technology

partners. The role requires robust organizational skills, attention to detail, excellent communication,

and the ability to manage multiple tasks in a fast-paced environment.

The ideal candidate should have a basic understanding of software licensing, sales processes, CRM

systems, and customer relationship management.

Key Responsibilities

Sales Operations
- Prepare and manage software quotations based on customer requirements.
- Process sales orders accurately and ensure timely execution.
- Coordinate with OEMs, distributors, and internal stakeholders for pricing, licensing, and

order fulfillment.
- Maintain sales documentation, contracts, purchase orders, invoices, and related records.
- Track order status from quotation to delivery and customer activation.




- Coordinate software license provisioning and customer onboarding.
- Ensure all required approvals are obtained before order processing.

Customer & Partner Coordination
- Act as the primary coordination point between customers, the sales team, distributors,

and technology partners.
- Follow up with vendors regarding quotations, licensing, renewals, and delivery timelines.
- Address customer queries related to order status, software licenses, renewals, and

documentation.
- Ensure timely communication throughout the sales lifecycle.

Renewal & Subscription Management
- Monitor upcoming software license renewals.
- Maintain renewal trackers and proactively coordinate with the sales team.
- Send renewal reminders and follow up with customers.
- Coordinate renewal quotations and order processing.

CRM & Data Management
- Update CRM with customer information, opportunities, quotations, sales orders, and

act

📌 Operations Executive (Mumbai)
🏢 Munirunisa Begum
📍 Mumbai