Aunalytics is a data and AI company. We build the data foundation that makes AI work in the real world, and we pair that technology with the hands-on expertise and guidance our clients need to see business impact. We apply our data and AI approach to IT services and to financial institutions. With well over a decade of experience, a proprietary platform, and a team of data scientists, engineers, and industry experts, we're a trusted partner for midsized businesses across the U.S. We're headquartered in South Bend, IN with offices in Michigan, Ohio, and New Jersey. If you want to do meaningful work at a company where your contributions move the needle for clients, for the business, and for the team around you, you'll fit right in here.

Position Overview

The Jr. Product Support Engineer is responsible for managing and resolving Tier 1 data delivery issues and support requests, ensuring timely responses and adherence to SLAs. This role involves monitoring active-hours alerts, addressing support items efficiently,



and escalating issues when necessary to maintain data pipeline reliability. The engineer is expected to track and manage individual quarterly goals, participate in continuous improvement tasks and training, and contribute to documentation for support team knowledge. Proficiency in tools such as AutoTask, OpsGenie, and Palo Alto Firewall/VPN whitelisting is essential for executing daily tasks. By maintaining solid engagement, effective issue resolution, and continuous learning, the Junior Product Support Engineer plays a critical role in ensuring accurate and timely data delivery and product operations.

Essential Duties & Responsibilities:
- Provide first-level customer support, serving as the initial point of contact for users experiencing issues with our products. This may include assisting clients via phone, email, chat, or other communication channels
- Participate in continuous improvement initiatives to enhance product support efficiency and effective

📌 Jr. Product Support Engineer (Mumbai)
🏢 Aunalytics
📍 Mumbai