Front Office Associate

Location: Shree Vallabh Vilas Lords Plaza, Nathdwara, Rajsamand Rajasthan
Employment Type: Full-time
Department: Front Office / Guest Services
Experience: 0–2 years preferred

Job Summary

We are looking for a friendly, professional, and customer-focused Front Office Associate to join our team. The ideal candidate will be responsible for welcoming guests, handling check-ins and check-outs, managing reservations, responding to guest queries, and ensuring a smooth and pleasant experience throughout their stay.

Key Responsibilities
- Welcome and assist guests with a warm and qualified attitude.
- Handle guest check-in and check-out procedures efficiently.
- Manage reservations, room allocations, and guest requests.
- Answer phone calls, emails, and in-person inquiries.
- Provide accurate information about hotel facilities, services, and local attractions.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requirements.
- Handle guest complaints and resolve issues promptly and professionally.




- Maintain accurate guest records and front-office documentation.
- Process payments, invoices, and other front-desk transactions.
- Follow hotel policies, safety procedures, and service standards.
- Maintain a clean, organized, and professional front-desk area.

Requirements
- Graduate or equivalent qualification; hospitality training is an advantage.
- Previous experience in front office, hospitality, or customer service is preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with a strong customer-service mindset.
- Basic computer and reservation-system knowledge.
- Ability to work in shifts, including weekends and holidays.
- Good English communication skills; knowledge of additional local languages is an advantage.

What We Offer
- Competitive salary
- Professional and supportive work environment
- Training and career-growth opportunities
- Employee benefits as per company policy

Int

📌 Front Office Associate (Nathdwara)
🏢 Shree Vallabh Villas Lords Plaza, Hotel, Nathdwara Rajsamand Rajasthan
📍 Nathdwara