NA
- ROLE PURPOSE & OBJECTIVE
- Achieve and Exceed targets set for Number and Value of Gold Loans
- Primary contact for gold loan customers- pitching product to them, explain all details about product, collect required documents.
- Coordinate with Branch team – ADO, BM, CRM, CCR, CROs, LOs and external members - BCs, DSAs leads etc.
- Resolve all field level queries of customer related to Gold Loan and manage regular collections.
- Acting as back-up for Assets Desk Officers in their absence
- SIZE OF THE ROLE
FINANCIAL SIZE
NON-FINANCIAL SIZE
NA
NA
- KEY DUTIES & RESPONSIBILITIES OF THE ROLE
Business
- Daily/ Weekly /Monthly achievement of the targets set for gold loan, both in volume and value terms as established for the branch
- Working on OSP increment of assigned portfolio
- Meeting Cross Sales target set for the assigned portfolio
- Call/ visit eligible customers, pitch them about product and collect leads
- Do Out bound promotional activities for Gold Loan lead generation
- Coordination with feet on streets, DSAs and BC points
- Ensure proper collection of 0 – 90 DPD cases in the branch
Customer
- Ensure customers are educated about Gold Loan schemes/services offered by Ujjivan.
- Key focus on Out bond activities and generating leads from NTB and ETB customer pool
- Ensure Customer queries are dealt with promptly and accurately at field level
- Ensure smooth and prompt service from other partner channels to customers
Internal process
- Ensure compliance with lending guidelines, quality framework and audit requirements;
- Ensure that defaulting areas or negative area for gold loan need to be identified based on field observations
- Give constructive feedback on on-field and competitor activities
- Ensure all the necessary things like: avail
📌 Gold Loan Officer (Kalyan)
🏢 Ujjivan Small Finance Bank
📍 Kalyan
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