Your work profile:

Ensure all major incidents are accurately logged in the relevant toolset, with complete and high-quality data captured (impact, urgency, affected services, timeline, resolution details, etc.)

Lead and facilitate major incident bridge calls, coordinating investigation and resolution activities with Service/Application Owners and resolving teams

Provide transparent, timely, and audience-appropriate communications throughout the incident lifecycle, tailored for business users, technology stakeholders, senior management,

Maintain oversight of incident progress to ensure timely resolution and adherence to agreed SLAs and operational standards

Manage the production and publication of Post-Incident Reports (PIRs), ensuring consistency, completeness, and timely delivery

Lead post-incident retrospectives, ensuring:

Process adherence is reviewed

Lessons learned are documented

Corrective actions are clearly defined, owned, and tracked

Ensure post-incident recovery steps and findings are documented to support process improvements and knowledge base creation





Chair weekly global incident review meetings, focusing on key incidents, resolution quality, and follow-up actions

Lead monthly incident reviews with Compliance and Operational Risk Management teams

Proactively identify recurring, high-impact, or systemic issues observed during incident management and formally transition them into Problem Management

Ensure problems are accurately logged with sufficient data to support effective Root Cause Analysis (RCA)

Govern the Problem Management lifecycle, ensuring problems progress through: Identification, assessment and prioritisation, Root Cause Analysis, Resolution and closure

Ensure all action items are recorded and managed as relevant problem tasks

Chair Problem Management review forums, ensuring: Clear ownership and accountability, Blockers are escalated and resolved, Status and risk are communicated effectively to management

Develop and maintain inc

📌 Associate Director | Incident Response (Bengaluru)
🏢 Deloitte
📍 Bengaluru