Position Title:
Lead Concierge

Location: Hyderabad

Reporting To:
Co-Founder

About SmartVistas:

SmartVistas is a luxury villa hospitality brand hosting discerning guests across premium properties in Goa. We're building an elevated, end-to-end guest experience — and this role sits at the heart of it.

Position Overview:

The Guest Concierge owns the value-added services (VAS) experience for every SmartVistas guest, from reservation confirmation through checkout. The role blends hospitality, sales, and vendor coordination; introducing guests to curated experiences (spa, private chefs, yacht rentals, events, and more), converting interest into bookings, and ensuring flawless delivery with our partner network.

Working closely with the reservations, operations, and vendor teams, the incumbent ensures every guest touchpoint feels personal, timely, and on-brand.

Key Responsibilities:

*Guest Engagement & Sales*
- Introduce yourself to guests upon reservation confirmation and share curated service catalogs




- Proactively follow up to understand guest preferences and upsell relevant experiences
- Keep guests informed of local events near their stay dates and pitch relevant reservations

*Booking & Vendor Coordination*
- Send payment links for confirmed services and initiate fulfillment only once payment is received
- Coordinate with our vetted vendor network to confirm, schedule, and deliver services on time
- Send timely reminders to vendors ahead of scheduled services
- Flag any service issues, especially outside standard hours, to the on-duty manager

*Reporting & Feedback*
- Maintain accurate weekly reports of bookings and guest interactions in the standard format
- Trigger post-checkout guest feedback outreach
- Participate in the weekly team cadence meeting to share concierge performance

Services You'll Manage

Shisha · Spa & massage · Yacht rentals · Car rentals & transfers · Event decoration · Private chefs & bartenders · Live singers & DJs · F&B; delivery · Adve

📌 Lead Concierge (Hyderabad)
🏢 Smartvistas
📍 Hyderabad