We are hiring for Kolkata Location

Key Responsibilities:
- Handle inbound customer service calls from international customers.
- Resolve customer queries related to products, services, billing, and account-related concerns.
- Deliver excellent customer service while maintaining quality and compliance standards.
- Accurately document customer interactions in the system.
- Meet productivity, quality, and customer satisfaction targets.
- Work collaboratively with internal teams to ensure timely issue resolution.

Eligibility Criteria:
- Minimum 6 months of International Voice Process experience (mandatory). Domestic experience / back office/ chat experience wont be considered.
- Graduates and undergraduates can apply.
- Excellent verbal communication skills in English.
- Robust customer handling and problem-solving skills.
- Comfortable working in rotational shifts.
- Immediate joiners required.

📌 Customer Support (Kolkata)
🏢 BT Group
📍 Kolkata