Job Duties and Responsibilities:
- Manage the overall operations and staffing needs for the main and cluster clubhouses in various sectors as well as the sales centre and sports facilities.
- Ensure that SOPs are in place for each area and are being followed by the team
- Manage all outsourced vendors and their staff at site
- Increase levels of food service quality and enhance overall ambiance of member/customer dining experiences.
- Help plan and approve marketing promotion activities for the Clubhouse.
- Attend city management meetings and ensure integration and coordination of all social events.
- Assist in planning and implementing procedures for special club events and banquet functions.
- Keep operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.
- Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.
- Address member and guest complaints and ensure that appropriate corrective actions are taken.
- Develop new and innovative ways in which to stimulate member activities and participation in Club events.
- Ensures that monthly/annual targets for new external memberships and chargeable facilities like golf course, cricket pitch and football ground are met
- Maintains appearance, upkeep and cleanliness of all food and beverage equipment and facilities.
- Interview, select, train, supervise, counsel and discipline all service employees in the clubhouses and sales centre.
- Ensure a safe working environment for all employees.
- Approves all vendor invoices before submitting to the accounting department.
- Review financial reports and statements to determine how Operations is performing against budgets
- Strive to improve service performance.
- Communicate a explicit and consistent message regarding operational goals to produce desired results on a continuous basis.
- Tours clubhouses and sales centre on a daily basis speaking with employees,
📌 Club House Manager (Pune)
🏢 Lodha
📍 Pune