About Broadway
Broadway is India's contemporary department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together.

Role Overview

As the
Business Crew – Beauty & Personal Care
, you will lead the day-to-day operations of the Beauty & Personal Care department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence.

Key Responsibilities

Business & Sales
- Drive daily, weekly, and monthly sales targets for the Beauty & Personal Care department.
- Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
- Deliver personalized product recommendations based on customer needs, preferences, and concerns.
- Identify opportunities to maximize category performance through upselling and cross-selling.




- Drive customer engagement through product discovery, trials, sampling, and demonstrations.
- Monitor individual and team performance against sales targets and take corrective actions where required.

Customer Experience
- Deliver a premium, consultative, and personalized beauty shopping experience.
- Understand customer needs and recommend relevant beauty and personal care products.
- Build long-term customer relationships through trust, product knowledge, and personalized recommendations.
- Handle customer concerns professionally and ensure timely resolution.
- Support beauty events, product launches, sampling activities, demonstrations, and in-store brand activations.
- Ensure customers are educated about product usage, benefits, and key features without making inappropriate medical or clinical claims.

Operations & Inventory
- Ensure shelves are fully stocked, visually appealing, and compliant with Broadway merchandising standards.
- Moni

📌 Business Crew (Pune Division)
🏢 Broadway
📍 Pune Division