Role & responsibilities:

Leadership & Strategy
- Lead and manage all AR processes (Cash Application, Dispute Management, Collections) across global entities or business units.
- Define the AR operational strategy aligned with business goals and global process frameworks.
- Build, develop, and mentor a high-performing AR team; foster a team-oriented and performance-driven culture.
- Act as a key finance partner for internal business units, Sales, and Customer Service teams.

Cash Application
- Ensure timely and accurate application of incoming payments to customer accounts.
- Monitor unapplied/unallocated cash and drive resolution with internal/external stakeholders.
- Collaborate with banks, treasury, and customer service teams to streamline receipt processing.

Dispute & Deduction Management
- Oversee root cause analysis and resolution of payment disputes, short payments, and deductions.
- Coordinate with sales, customer service, and logistics teams to reduce dispute aging and recurrence.
- Implement standardized workflows and dispute resolution mechanisms.





Collections Management
- Drive timely collection of receivables while maintaining positive customer relationships.
- Ensure adherence to defined collection strategies, follow-ups, and escalation policies.
- Monitor overdue receivables and improve Days Sales Outstanding (DSO) performance.

Compliance & Controls
- Ensure all AR processes comply with internal controls (ICS), company policies, and audit requirements.
- Maintain documentation and audit trails for all AR activities.
- Collaborate with auditors during internal/external audits, providing necessary data and explanations.

Performance Management & Reporting
- Define and track KPIs/SLAs for AR operations including cash application accuracy, DSO, dispute resolution turnaround, and collection effectiveness.
- Analyze AR aging, customer risk, and cash flow forecasts.
- Drive continuous improvement and process automation through Lean, Six Sigma, or digital t

📌 AGM- Accounts Receivable( AR Tower Lead- CA/CMA) (Chennai)
🏢 ZF
📍 Chennai