Position Overview: At GreenSoft Solutions, were not just tech enthusiasts; were problem solvers on a mission to transform how our clients engage with technology. With a culture rooted in innovation and collaboration, were passionate about delivering exceptional service and support. Join us in making a difference—one customer at a time

Key Responsibilities:
- Serve as the first point of contact for customers via phone, email, chat, and ticketing systems.
- Understand customer issues, provide timely solutions, or escalate to technical teams as needed.
- Document and track support queries and resolutions in the internal CRM system.
- Provide product knowledge and usage guidance to clients.
- Follow up with customers to ensure their technical issues are resolved.
- Collaborate with internal departments (development and operations) for issue resolution and process improvement.
- Ensure customer satisfaction metrics are met and exceeded.

Qualifications:
- You have a degree/ certification in IT and equivalent experience,



plus a passion for technology and customer service.
- Previous experience in customer support or a related role—bonus points for IT industry/Transport/ Logistics experience
- You possess excellent communication skills, both written and verbal,with a customer-first mindset and talent for explaining complex concepts simply.
- A problem-solver at heart, you thrive on challenges and have a keen eye for detail.
- Familiarity with support ticketing systems and CRM software is a plus.
- You’re adaptable, ready to work flexible schedule, and excited to tackle anything that comes your way

What We Offer:
- A competitive salary and a comprehensive perks package that values your well-being.
- Opportunities for professional growth and development—your career path is as unique as you are
- A vibrant workplace culture that encourages innovation, teamwork, and creativity.

📌 CRM Executive (New Delhi)
🏢 Greensoft Solution
📍 New Delhi