Quality Manager Customer Delivery (P&C; Insurance) Coimbatore

Role Overview

We are an insurtech company focused exclusively on P&C; insurance. As a Quality Manager in the Customer Delivery organization, you will be responsible for establishing and driving quality practices across customer implementations on our policy administration platform. You will work closely with Business Analysts, Project Managers, and configuration teams to ensure that insurance products, forms, workflows, and rating logic are configured accurately and delivered with high quality. This role requires a solid understanding of structured testing methodologies, process improvement, and the ability to leverage AI-enabled tools to improve quality outcomes and delivery efficiency.

Key Responsibilities

 Define and maintain quality standards, testing frameworks, and validation processes for insurance product configuration, forms, workflows, and rating logic

 Review configured solutions against source documents, business requirements, and rating specifications to ensure accuracy, completeness, and consistency





 Lead defect management activities, including triage, root cause analysis, trend identification, and preventive action planning

 Drive continuous improvement initiatives across delivery processes using structured quality methodologies and measurable quality metrics

 Collaborate with Business Analysts, Project Managers, and development teams to establish quality checkpoints throughout the implementation lifecycle

 Build and maintain quality dashboards, reporting mechanisms, and delivery scorecards to provide visibility into quality performance and improvement opportunities

 Evaluate, adopt, and contribute to AI-enabled solutions for test case generation, test automation, defect analysis, and quality monitoring

 Mentor team members on testing best practices, insurance domain concepts, and quality-focused delivery approaches

Required Skills and Experience

 6–10 years of experien

📌 Quality Manager (Coimbatore)
🏢 Talentgigs
📍 Coimbatore