Customer Support Associate (Remote) - Morning Shift

Location: Work from Home
Shift Timing: 4:30 AM - 1:30 PM IST
Job Type: Full-time, Permanent
Salary: INR 30,000-40,000 per month

About the Company

Move My Stuff is a Melbourne-based removals and logistics brand that has been helping customers move since 2008. The company supports house and apartment moves, office relocations, business deliveries, last-mile delivery, storage, and 3PL services, with a strong focus on responsive customer service and stress-free moving experiences for Australian customers.

Role Overview

Move My Stuff is looking for a Customer Support Associate to deliver professional, prompt, and empathetic support to an Australian customer base. This role is ideal for someone who communicates clearly, handles service issues with confidence, and can manage a high volume of customer interactions while maintaining a calm and solutions-focused approach.

Key Responsibilities
- Act as the first point of contact for customers via phone, email, and other support channels,



ensuring a qualified and friendly experience aligned with Australian service expectations.
- Handle inbound customer enquiries related to bookings, quotes, moving schedules, delivery updates, service changes, payments, and general support.
- Make outbound calls to confirm bookings, share updates, follow up on pending issues, and support service recovery where required.
- Resolve customer concerns and complaints with empathy, urgency, and professionalism, escalating complex matters to the relevant team when needed.
- Coordinate with operations, dispatch, sales, and partner teams to provide accurate updates and timely resolutions.
- Maintain clear and accurate records of customer conversations, requests, complaints, and outcomes in internal systems.
- Support customers with pre-move and post-move queries, helping create a smooth and stress-free relocation experience.
- Monitor recurring customer issues and highlight patterns, delays, o

📌 Customer Support Associate (India)
🏢 Move My Stuff
📍 India