Key Responsibilities
- Greet customers and understand their vehicle service or repair requirements.
- Conduct vehicle inspections and record customer complaints accurately.
- Prepare job cards, service estimates, and repair orders.
- Explain required repairs, maintenance, parts, labor, and costs to customers.
- Coordinate with technicians to ensure proper diagnosis and timely completion of work.
- Provide customers with regular updates regarding service progress.
- Obtain customer approval before carrying out additional repairs.
- Monitor the status of vehicles under service and ensure timely delivery.
- Conduct final checks and explain completed work to customers during vehicle delivery.
- Handle customer questions, complaints, and service-related issues professionally.
- Follow dealership/manufacturer service procedures and quality standards.
- Maintain accurate records of customer interactions, job cards, invoices, and service history.
- Promote recommended maintenance, accessories,



and additional service packages when appropriate.
- Follow up with customers after service to ensure satisfaction.
- Achieve assigned customer satisfaction, revenue, and service targets.

Required Qualifications
- Diploma or degree in Automobile Engineering, Mechanical Engineering, or a related field preferred.
- Previous experience in an automotive service department is an advantage.
- Good knowledge of vehicle systems, maintenance, and basic troubleshooting.
- Strong customer-service and communication skills.
- Basic computer knowledge and ability to use service/dealership software.
- Ability to work under pressure and manage multiple vehicles/jobs simultaneously.

Pay: ₹11,000.00 - ₹15,000.00 per month

Perks:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Life insurance
- Provident Fund

Work Location: In person

📌 Service Advisor (Neyyattinkara)
🏢 Pioneer Motors Trivandrum
📍 Neyyattinkara