Candidates industry you are looking to hire from - Fintech, Banking , NBFC, Insurance

Key Responsibilities:
- Handle inbound and outbound customer calls professionally and resolve customer queries
- Respond to customer emails and chat queries within defined SLAs
- Conduct Video KYC verification as per regulatory and company guidelines
- Verify customer details and documents accurately during the KYC process
- Provide clear and correct information about products, services, and processes
- Maintain proper documentation and update customer details.
- Escalate complex or unresolved issues to the relevant internal teams
- Ensure high levels of customer satisfaction and quality standards
- Follow compliance, data privacy, and security guidelines at all times
- Meet individual and team performance metrics such as quality, productivity, and turnaround time

Required Skills & Qualifications:




- Graduate (any stream)
- Freshers welcome; prior experience in customer support is an advantage
- Good verbal and written communication skills in English (additional languages are a plus)
- Comfortable handling customers via calls, emails, chats, and video interactions
- Basic computer knowledge (MS Office, CRM tools)
- Strong attention to detail and accuracy
- Ability to handle pressure and manage multiple tasks
- Customer-focused mindset with positive problem-solving skills.

Preferred Skills (Good to Have):
- Experience in Customer Support, Payments, Forex or KYC operations
- Familiarity with Video KYC processes
- Prior experience working with CRM or ticketing tools.

📌 Customer Support Executive (Andheri East)
🏢 WSFx Global Pay
📍 Andheri East