Job Requirements
About the Role

As a Team Leader – Retail Liabilities/Assets (Inbound) at IDFC First Bank, you’ll lead a team of customer service professionals, ensuring high performance, service excellence, and continuous improvement. This role is ideal for someone who thrives in a rapid-paced environment, enjoys mentoring others, and is passionate about delivering exceptional customer experiences.

Key Responsibilities

Primary Responsibilities
- Lead and manage a team of customer service executives to meet performance goals.
- Coach, mentor, and train team members to enhance service delivery.
- Set clear goals and drive achievement across key metrics.
- Handle multiple tasks efficiently while maintaining service quality.

Secondary Responsibilities
- Collaborate with internal and external stakeholders to support business objectives.




- Manage challenging situations and foster a culture of going the extra mile.

What We Are Looking For

Education
- Graduate (regular) in any discipline such as Mathematics, Commerce, Arts, Science, Business, Computers, Engineering, or Management.

Experience
- Minimum 5 years of total experience, with at least 2 years in a team leadership role within customer service.

Skills and Attributes
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and manage performance under pressure.
- A proactive mindset with a focus on continuous improvement.

📌 Team Leader Retail Liabilities-Inbound (Hyderabad)
🏢 IDFC FIRST Bank
📍 Hyderabad