Innovation starts from the heart. At Edwards Lifesciences, we are dedicated to developing ground-breaking technologies with a genuine impact on patients' lives. At the core of this commitment is our investment in cutting-edge information technology, enabling our global teams to collaborate, operate efficiently, and advance our patient-focused mission.

As part of our IT team, your expertise will help deliver reliable, customer-focused support for Edwards' global Data & Analytics platforms. We are seeking a Data Service Excellence Specialist to provide Level 3 support, access governance, incident resolution, user guidance, and operational coordination across Power BI, Qlik, Snowflake, and related services. This role is a hands-on escalation and resolution point that works directly with business users and partners with deeper platform and engineering specia lists when a change to the underlying product or platform is required .

How you will make an impact
- Provide Level 3 functional and technical support for Data & Analytics platforms, including Power BI, Qlik, Snowflake,



and related services, resolving complex incidents and requests within the role’s area of expertise.
- Investigate incidents and service requests by gathering evidence, reproducing issues, analyzing business impact, troubleshooting root causes, implementing appropriate resolutions , and documenting outcomes.
- Own access requests and provisioning activities while ensuring alignment with security, governance, compliance, and segregation-of-duties requirements.
- Act as the escalation point for front-line and offshore support resources, validating prior troubleshooting, improving escalation quality, and engaging platform engineering or product teams only when deeper code, infrastructure, or design changes are required .
- Monitor, prioritize, and coordinate incident and request workloads through ServiceNow, Jira, and established service management practices, with transparent communication through resolution

📌 Data Service Excellence Specialist, IT (Pune)
🏢 Edwards Lifesciences
📍 Pune