Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Associate - Unix/Linux, SQL, ITIL
Position: Associate - Unix/Linux, SQL, ITIL
Experience: 2.1-5 years
Category: IT Infrastructure
Main location: Mumbai
Position ID: J0826-0759
Responsibilities
Main responsibilities are:
- Perform well industrialized application support tasks and industrialize further tasks :
o Managing Support Mailbox
o User access management
o Process requests/user queries in support mailbox
o Technical investigation and resolution of support issues
- Document and execute the regular system checks at various points in the day.
- Build up the documentation for further enhancement of the process.
- Incident management
- Follow all local policies for coming in shifts, weekend checks and releases.
- Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
- Attend standups (whiteboard) and ensure smooth handover between the shifts.
- Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management
- Commitment to teamwork of highest standards.
- Participate in BCP working; Ensure robust governance and control
- Ensure established functions raise the bar a notch above via Continuous improvement and level up.
- Participate in
📌 Associate-Unix/Linux, SQL, ITIL (Mumbai)
🏢 CGI
📍 Mumbai