Role - Data Center Engineer

Location - New Town, Kolkata

Experience: 1-3 years

Skills:
- Respond to customer issues via phone, email, and calls.
- Valuable command over MS Office (word, excel, and PowerPoint.)
- Proficiency in English.
- Flexibility to work in a variety of shifts as per business requirements.

Responsibilities:
- Handling Emails related to day to day DC operations and ensuring proper closure of SR as per defined SLA.
- Providing access and escorting customers and customer vendors/OEMs to their respective DC Areas strictly based on SPOC approval.
- Check physical status /Alerts of any external error/status indicators helping remote customers with the health status of equipment collocated in DC.
- As per customer contracted services and terms, support is to be provided for Inserting customer media, Tapes (CDs, etc.), power-off / Restarting of Switches/Routers/Servers/Firewalls strictly as per SR followed by customer request/approval.
- Monitor physical security control for critical zones.
- Maintain a process for secured/authorized access.




- End-to-end coordination with internal teams & and customers as per requirement for change management and preventive maintenance activity till the closure of activity.
- Checking physical connections of the cables as per customer request.
- Keep track of the Customer Assets installed in the Data Center.
- Facilitate entry and exit of customer equipment. Customer's material management (preparing gate passes and Material data recording for future tracking).
- Handling and vaulting customer media.
- Follow-up and escalation on infrastructure-related support issues.
- Over-seeing work being done by any third party inside the DC floor. Also includes maintaining hygiene as per DC standards.
- Tracking of unused materials inside the staging area and ensuring regular reminders to customers if the material is kept beyond 7 days.
- Network cable Inspection and Replacement as per CTL instruction or customer (As part of the sma

📌 Job Opening For Data Center Engineer (Kolkata)
🏢 Team Computers
📍 Kolkata